During the course of our first year of business, I found myself helping customers with sizing issues and questions. But I was only helping the people that contacted me to ask questions. How many people visited the shop, looked at the great designs, but then never bought something because they were concerned about spending the money on something that didn’t fit?
Buying clothing online is easy. Knowing you are buying clothing online that fits and will look good on you isn’t. I didn’t initially realize the level of anxiety that this can create for a customer when you have a No Returns/No Exchanges policy. After a year of running the business, I’m laser clear on this now, so next week we’re implementing a new FREE RETURNS policy. If your purchase doesn’t fit, fits but just doesn’t look the way you thought it would on you, or you are not 100% satisfied with your purchase, then you can return it to us free of charge. You can either exchange it for a different size or ask for a refund all together.
I guess as much as a FREE RETURNS policy, at its essence, it’s a 100% SATISFACTION GUARANTEED policy.
Look you can buy shirts and sweatshirts in lots of places…and for lower prices. Buying a shirt or hoodie from Athlete Originals isn’t about just getting another one in the drawer. Buying from Athlete Originals…is about buying something unique. Something memorable. That connects you with the athlete in a more tangible, meaningful way. That connection could be inspirational, fun, prideful or the connection could be with the design at the creative level. But the connection is authentic. At Athlete Originals, you’re buying a product that features the creative ideas of some of the world’s best and most interesting athletes. These designs meaning something to the athletes. They have emotional ‘ownership’ over them. They have a story.
So get to know the athletes and the stories behind their designs, then wear their story and share their story! Take a look at some of the other fans who have ‘put their town on the map’! Check Out The Map